strategic planning: innovation: management:success
WHAT YOU SCORE CAN IMPACT HOW YOUR TEAM BEHAVES
Does your score keeping drive desired performance? Or does it produce individual and group behavior that conflicts with your primary goals and objectives? Finding the right metrics is not always an easy task. Be aware of the pitfalls that can happen if they are not the right ones.
People can and do change their behavior when they are measured, but it’s not always in the desired direction. Let me share with you a few related stories I’ve heard over the years: