Posts Tagged ‘scorekeeping’

Be Careful How You Keep Score

Wednesday, March 18th, 2009

What's the Score?

What’s the Score?

strategic planning: innovation: management:success

WHAT YOU SCORE CAN IMPACT HOW YOUR TEAM BEHAVES

Does your score keeping drive desired performance? Or does it produce individual and group behavior that conflicts with your primary goals and objectives? Finding the right metrics is not always an easy task. Be aware of the pitfalls that can happen if they are not the right ones.

People can and do change their behavior when they are measured, but it’s not always in the desired direction. Let me share with you a few related stories I’ve heard over the years:

“Tell me how you’ll measure me and I’ll tell you how I’ll behave.” -Famed management guru Eli Goldratt

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Score Only What is Helpful

Wednesday, March 4th, 2009

Are you working on the unnecessary?

strategic planning: innovation: management:success

TRACKING ORGANIZATIONAL PERFORMANCE

Does your score keeping track useful metrics? Or does it produce data that no one really uses? Finding the right metrics is not always an easy task. A good place to start is to challenge what you are currently producing. Who gets it? Do they use it? Is it what they need?

Times do change! What might have been helpful in 1975 might no longer does the trick. Let me share with you a story about a new plant manager we’ll call Tom who was assigned to turn around a troubled manufacturing facility several decades ago.

“We are glutted with data and yet there is a shortage of wisdom”- Michael Toms

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