What Are The Disconnects In Your Organization?

Are you missing some pieces?Are you missing some pieces?

strategic planning: innovation: management:success


Every organization has some disconnects in their business model or operations. Acknowledging that fact is a healthy first step. Some are obvious while many lurk undetected due to complacency, cultural blinders or simply bad habits.

Some are internal inconsistencies which in theory are easier to fix while some are due to external factors which might be beyond the control of the impacted organization.

If you have the courage to look there are some steps your can employ to improve the situation.

Our team is well balanced. We have problems everywhere. – Tommy Prothro


An NFL Team with a stated emphasis on the passing game while not having any wide receivers that are able or willing to catch a ball in heavy traffic and to take a hard hit for the team.

For some organizations the disconnect is so obvious that it becomes a recognized oxymoron such as Internal Revenue Service, government intelligence, or congressional deliberation.
At church on Sunday the pastor reminds you that all men are created equal and that charity, love and compassion should rule relationships. Then on  Monday you go to work and seek ways to destroy the competition.


1) Have a process to identify the disconnects. Have an internal process to serve as a early detection system to look for those issues, policies and procedures that do not appear in harmony. Sometimes it’s like the old Pogo observation, “we have met the enemy and he is us.” The sooner you recognize the disconnect and address it the better.

2) Encourage the reporting of disconnects. Encourage employee reporting of disconnects. The ones on the front lines with the customers are often well aware of the problems. There is a fine line between enabling employee grumblings or complaints and giving serious deliberation to issues impacting the performance of the organization. Reward and recognize employees who make a serious contribution.

3) Make sure your plans are aligned to avoid disconnects. Review the overall organizational business plan and the individual plans (I hope you have these) to make sure they are aligned and in harmony with each other. Make sure your strategies and your tactics are logically connected. The larger and more diverse your organization the bigger will be your challenge.

4) Review objectives with your strengths and weaknesses. Review stated organizational objectives with available organizational strengths and weaknesses. A mismatch here shows there is work to be done. You might need an action plan to mitigate an existing weakness or enhance an existing strength to improve your chances for success.

5) Monitor your communications. Make sure your communications are consistent and that they are not in conflict with stated goals and objectives. Your team members, customers and advisers should hear a focused and consistent message.

Disconnects are like little pebbles in your shoes. They cry out for attention but too often we choose to alter our walking style to let them remain with us. Try to embed a healthy “seek and destroy” process in your operation. You’ll feel better and your organizational gait might turn into a gallop. Hi Ho Silver!

Greg Pashke , CMC is  President of Pashke Consulting and provides business mentoring, strategic and tactical planning, and financial modeling services. Greg is a big proponent of The One Page Plan approach to managing the day to day performance of an organization. He is committed to continuous learning and skill development. Greg’s mantra is “to get a lot done & have a lot of fun”.
Website: http://www.pashkeconsulting.com/

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One Response to “What Are The Disconnects In Your Organization?”

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